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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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katie matsko

August 19, 2024

5  out of  5
rating by katie matsko
"Lily J was amazing, helpful, and quoted and set up me up with car insurance that was cheaper and had better coverage than my current insurance. She was super quick and efficient!"
We responded:
"Thank you for your review, Katie! Thrilled to hear about the cheaper car insurance with better coverage, and that the process was super quick and efficient! We appreciate you joining the agency and look forward to working with you!"
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Guy Rosso

August 14, 2024

5  out of  5
rating by Guy Rosso
"On line was asking for State Farm. Filled out the questionare. Within minutes I received a call A young lady lily Jamil from Braeden Friss's office. She called at 3 min till 5. Close at 5...spent half an hour with me. Answered every question I had. I transfered from Grange Ins. before I hung up. Today I called the office Breaden answered. He thanked me for using State Farm and his office...What a great experience in this day and age...A+++ Thank You Spoke to Lily Jamil today. I needed to get a copy of my Ins card. Again very nice. She speaks with a smile ! Within minutes I received my email..."
We responded:
"Guy, you were an absolute pleasure to work with and we are thrilled to welcome you to the agency! We appreciate you sharing your experience in working with Lily and getting your auto insurance started with our office. Look forward to the continued relationship!"
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Jyoti Kenney

August 12, 2024

5  out of  5
rating by Jyoti Kenney
"Lily A. was helpful and pleasant to work with. She answered all of my questions and made sure I fully understand the process for switching to State Farm."
We responded:
"Thank you for sharing your experience with our agency, Jyoti! Happy to hear Lily was able to answer all your questions during the process of switching; we are excited to welcome you to the agency!"
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Beth Nauert

July 29, 2024

5  out of  5
rating by Beth Nauert
"Lily was amazing. She is very knowledgeable and thoughtful. She saved us 1200.00 by switching to state farm. We were under insured by pur other insurance company and so not only did Lily save us money she increased the amount of our home insurance to the appropriate amount. I was truly stunned about it. She is professional and quick to respond. I am so glad I was able to work with her."
We responded:
"We greatly appreciate you taking the time to share your experience, Beth! Our main goal is to properly assess and protect your risks, while saving you as much money as possible - thrilled Lily was able to take care of both at a high level! Welcome to the agency!"
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Nichole Williamson

July 18, 2024

5  out of  5
rating by Nichole Williamson
"This office goes above and beyond. Had the pleasure of working with Lily Alten and couldn’t have been more pleased to have been treated like a friend. I am very grateful to be apart of the State Farm family! Thank you all for your service."
We responded:
"Thank you for sharing your experience, Nichole! We are thankful and appreciative to have you with our agency, so are very happy to hear you have been pleased as well!"
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Christina Mohn

July 2, 2024

5  out of  5
rating by Christina Mohn
"My experience was amazing with Lily. It was last minute she went over and above to get all 5 policy started for me. Thank you for great fast service. I’m very please with everything!"
We responded:
"Thank you for sharing your experience in working with Lily! We are thrilled to hear you are pleased with the fast, amazing service - even more thrilled to officially welcome you to the agency! "
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Pam Currie

June 27, 2024

5  out of  5
rating by Pam Currie
"Lilly was very awesome in explaining her products, and taking the time with all my options and best products to fit my needs."
We responded:
"Thanks for your review, Pam! We are grateful for the opportunity to have helped find the best products to fit your needs - welcome to the agency!"
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Janine Sandrovich

June 18, 2024

5  out of  5
rating by Janine Sandrovich
"Lily was wonderful helping with finding the right auto and home policies for my son and I! She helped to clarify some misinformation that was given to us about new drivers and what is required. She went above and beyond to reach out to the previous insurance company with me to cancel the old policies. I’ve never had a new insurance company even offer that. I’m very happy with the service and the savings!"
We responded:
"Hi Janine - thank you for taking the time to share your auto and home policy experience with Lily! Welcome to the agency!"
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Merima Veljak

June 9, 2024

5  out of  5
rating by Merima Veljak
"I recently had the pleasure of working with Lily Rudolph & Braeden Friss as my insurance agents, and I couldn't be more satisfied with the experience. They were incredibly patient, taking the time to explain all the details and options available to me. Having a multi language household their caring and kind demeanor made the entire process stress-free and enjoyable. I felt truly valued as a client, and they went above and beyond to ensure I had the best coverage for my needs. I highly recommend to anyone looking for a dedicated and compassionate insurance office. Thank you!"
We responded:
"Thank you for taking the time to leave this review on your experience, Merima! We value your business and were happy to go above and beyond to provide the best experience possible. We are honored to protect you and your family! "
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Drew Chipukaizer

June 6, 2024

5  out of  5
rating by Drew Chipukaizer
"Fast service, great price. Able to get coverage with a brief phone call."
We responded:
"Thank you for your review, Drew! We certainly pride ourselves on our fast service and were thrilled to accompany that with a great price for you! Welcome to the agency!"
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Maggie Fragapane

June 5, 2024

5  out of  5
rating by Maggie Fragapane
"Lily was amazing to work with! She was friendly and professional and helped me cut my annual car insurance cost in half, while guaranteeing the same coverage!"
We responded:
"Welcome to the agency, Maggie! We appreciate you sharing your experience in working with Lily - love to hear that she was able to cut your car insurance cost in half!"
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Rebecca Leydon

May 29, 2024

5  out of  5
rating by Rebecca Leydon
"Braeden is marvelous. I especially appreciated his navigation through the robotic phone-tree as we switched from our old insurance company over to State Farm, which probably saved hours of my time."
We responded:
"Thank you for your kind words, Rebecca! I was happy to help through the switch and am please to officially welcome you to the agency!"
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Rossana Edwards

May 22, 2024

5  out of  5
rating by Rossana Edwards
"Great professional service. Lilly helped us find the best coverage that fits us and helped us during an accident. She was efficient, quick to respond and personable. I would recommend them 100%!"
We responded:
"Thank you for your review, Rossana! We greatly appreciate your business and are thrilled that you felt the service was efficient and personable!"
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Donna Grove

May 18, 2024

5  out of  5
rating by Donna Grove
"The best office ever! Braeden is the best!"
We responded:
"Thank you for your review, Donna! We appreciate you!"
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Cathy Myers

May 14, 2024

5  out of  5
rating by Cathy Myers
"Lily has been wonderful! Very pleasant and very professional!"
We responded:
"Thank you for your review, Cathy! We are thrilled to hear of your wonderful, professional experience while working with Lily. Welcome to the agency!"
Profile photo of Crystal

Crystal

May 13, 2024

5  out of  5
rating by Crystal
"Lily was great at communicating the savings!! Thank you for your time and being so helpful. I appreciate your patience with my busy schedule."
We responded:
"Thank you for your review, Crystal! We are thankful to have you with our agency, and appreciate the communication and patience from your side as well!"
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Laura Hrusovsky

May 10, 2024

5  out of  5
rating by Laura Hrusovsky
"Donna is very knowledgeable and helpful. She understood my questions, had solutions and followed up thoroughly. Great office!"
We responded:
"Thank you for taking the time to share your experience, Laura! We greatly appreciate your business!"
Profile photo of Tyler Mounce

Tyler Mounce

May 8, 2024

5  out of  5
rating by Tyler Mounce
"I worked directly with Lily, and of all the insurance professionals I've worked with (I own property in 3 states), she is one of the most helpful, responsive, and pleasant to work with. Seriously - I've had probably 6-8 different insurance agents over the years. Lily is head and shoulders above other providers from a customer service standpoint. She's also very knowledgeable about the OH market."
We responded:
"Thank you for your review, Tyler! We are very fortunate to have a professional like Lily at our agency to ensure a helpful and pleasant experience for our customers. Happy to officially welcome you to the agency!"
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Maddi Butler

May 6, 2024

5  out of  5
rating by Maddi Butler
"I had the pleasure of working with Lily today. I have been shopping around for other insurance providers and her attention to detail and communication regarding policies made my transition to Statefarm very easy. Thanks to her I’m saving a significant amount each month, along with services I wasn’t receiving before. Customer service was excellent and I look forward to working with her in the future."
We responded:
"Thank you for your review on the experience with Lily! Shopping around for insurance can certainly be a lot of work, so I am happy to hear you found the transition to State Farm very easy; saving a significant amount each month is also great to hear! Welcome to the agency!"
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Annie Alten

May 1, 2024

5  out of  5
rating by Annie Alten
"Lily A. has been nothing but helpful and accommodating while getting my new car covered! I can’t thank her enough for saving my money on my car insurance and signing me up for the drive & safe feature."
We responded:
"Thanks for your review on your experience with Lily A, Annie! We are thrilled to have been able to save you money on your car insurance and sign you up for the Drive Safe & Safe program. Welcome to the agency!"
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Anthony Harper

April 26, 2024

5  out of  5
rating by Anthony Harper
"Lily was amazing to work with! She was diligent and very responsive with helping us switch providers."
We responded:
"Thank you for your review, Anthony! We are certainly lucky to have Lily working with our customers with her diligent service. Welcome to the agency!"
Profile photo of Ariana Chism

Ariana Chism

April 22, 2024

5  out of  5
rating by Ariana Chism
"Just switched from Progressive to State Farm due to our increasing rates. Lily was able to save us SO much money on our auto and renter’s policies, while actually getting us better coverage! The process was so seamless & Lily was very helpful with all aspects of the process. :)"
We responded:
"Thanks for your review, Ariana! We were thrilled to have the opportunity to save you money on your auto and renter's policies, while offering better coverages! We certainly do everything we can to make the process as seamless as possible, so very happy to hear you found the process to be so. Welcome to our agency!"
Profile photo of Bryan Jurgens

Bryan Jurgens

April 19, 2024

2  out of  5
rating by Bryan Jurgens
"I’ve had State Farm for I don’t know how many years now for my auto coverage. I am in NY state and have a Hyundai model, that State Farm is no longer writing new policies for. Since I am moving states, State Farm considers it new business and therefore they can get away with not writing me a new policy or continuing it. This is utterly ridiculous. Lilly was very nice and respectful, but I did not like how she asked to still get my business for renters and auto for my Fiancé’s car. After she said yea, we can’t help you with your Hyundai, even though you are currently insured by State Farm…. with your Hyundai. But would you like to go ahead with these other things? No thank you."
We responded:
"I appreciate the feedback on your experience: and also appreciated the opportunity to earn your business during the move to OH. I know we discussed this in more detail on our follow up call, but wanted to again express that if I can ever be of personal assistance to answer any questions in the future, please let me know how I can help. Thank you!"
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Maureen Forrest

April 12, 2024

5  out of  5
rating by Maureen Forrest
"Braeden and Lily have been a pleasure to work with. They both made the transition to State Farm Home & Auto quick and easy. I highly recommend this agency!"
We responded:
"Thank you for your review, Maureen! We are happy to hear of the easy experience in getting the State Farm Home & Auto policies switched over. It was a pleasure to work with you and we look forward to the continued relationship! Welcome to the agency!"
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Abigail stough

April 4, 2024

5  out of  5
rating by Abigail stough
"I worked with Lily Rudolph on getting transferred over from American Family to State Farm. She was EXCEPTIONAL. Everything was handled within 2, 15-20 minute conversations. She found ways to save me a ton of money while making the process very enjoyable. I would HIGHLY recommend working with her for your insurance needs!"
We responded:
"Thank you for taking the time with your review of the experience with Lily, Abigail! We are always happy to hear about saving a ton of money while having an enjoyable experience. We greatly appreciate your business!"